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Terms and Conditions:

SHIPPING:

Free postage is applicable to products where stated.

For general shipping costs, please read ‘Postage and Packaging’ below.

All instock items will be dispatched as soon as payment is cleared. Some items can become out of stock before an adjustment to the website can be made and although this is very rare, delivery of non stock items will take 7-10 days. We always deliver your item as soon as we possibly can. You will need to make sure that someone is available to sign for your delivery if by courier or delivery of your order may not be possible.

POSTAGE AND PACKAGING:

Items delivered by Royal Mail will be either First Class, Second Class or Royal Mail Standard Parcels.

Although we cannot be held responsible for items lost in the post we will always obtain proof of postage at time of posting. The Post office do not consider an item lost in the post unless 15 days has lapsed since the item was posted. Once 15 days has lapsed you will be refunded in full or sent a replacement.

PAYMENT:

Payment can be made by Paypal, Cheques or postal orders. Cash is not advisable but can be sent at your own risk and by registered post only please.

RETURNS POLICY:

If you are not satisfied with your purchase within the first 14 days of your delivery date, we will take back the product and issue a refund or exchange. Please note that all refunds and exchanges are subject to approval by our Customer Service Department. All products must be in perfect condition, unused, and resalable.
You should email us using our Contact link at the head of the page with the following information:
1. Your Name and address
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund

We will send you a return email with a Return Authorization Number (RA#) and instructions on how, and where to send the package. Please remember that all returned products must be in the original condition with all-packing material, manuals, and registration card(s). We will issue a refund for any items that meet these conditions.
If for some reason we find we are not able to ship to you within our specified time scale we will refund you in full including all shipping costs and cancel your order. We will always contact you first to make sure you are happy with this as some people are still prepared to wait for the item.

For your protection, you may ask us to use Insured Parcel Post for shipment. We can only refund shipping costs if the return is approved as result of our error. The customer remains responsible for actual shipping charges, including all items shipped to you free of charge. (Actual shipping bills can be provided when necessary.)

Note: Please allow 14 business days from the time the item is returned to process a refund. Please note that credit card refunds may not appear until the following billing cycle.

We shall refuse any return without an RA number.

Cancellation:
Cancellations on orders that have already been processed will be accepted and handled in the same manner as returns. Customer will be responsible for the shipping. including rejected shipments.

CONTACT INFORMATION:

We reply to all emails received with 24 hours, if for some reason you do not receive a reply to an email, please assume we have not received it and re-send.

PlanetPyro.com - Visco Fuse Supplier

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