Free postage is
applicable to products where stated.
shipping costs, please read ‘Postage and Packaging’ below.
All instock items
will be dispatched as soon as payment is cleared. Some items
can become out of stock before an adjustment to the website can be made and
although this is very rare, delivery of non stock items will take 7-10 days.
We always deliver your item as soon as we possibly can. You will need to make
sure that someone is available to sign for your delivery if by courier or
delivery of your order may not be possible.
Items delivered by
Royal Mail will be either First Class, Second Class or Royal Mail Standard
Although we cannot
be held responsible for items lost in the post we will always obtain proof of
postage at time of posting. The Post office do not consider an item lost in the
post unless 15 days has lapsed since the item was posted. Once 15 days has
lapsed you will be refunded in full or sent a replacement.
Payment can be made
by Paypal, Cheques or postal orders. Cash is not advisable but can
be sent at your own risk and by registered post only please.
If you are not
satisfied with your purchase within the first 14 days
of your delivery date, we will take back the product and issue a refund or
exchange. Please note that all refunds and exchanges are subject to approval by
our Customer Service Department. All products must be in perfect condition,
unused, and resalable.
You should email us using our Contact link at the head of the page with the following information:
1. Your Name and address
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund
We will send you a return email with a Return Authorization Number (RA#) and
instructions on how, and where to send the package. Please remember that all
returned products must be in the original condition with all-packing material,
manuals, and registration card(s). We will issue a refund for any items that
meet these conditions.
If for some reason we find we are not able to ship to you within our specified
time scale we will refund you in full including all shipping costs and cancel
your order. We will always contact you first to make sure you are happy with
this as some people are still prepared to wait for the item.
protection, you may ask us to use Insured Parcel Post for shipment. We can only refund
shipping costs if the return is approved as result of our error. The customer
remains responsible for actual shipping charges, including all items shipped to
you free of charge. (Actual shipping bills can be provided when necessary.)
Note: Please allow 14 business days from the time the item is returned to
process a refund. Please note that credit card refunds may not appear until the
following billing cycle.
We shall refuse any return without an RA number.
Cancellations on orders that have already been processed will be accepted and
handled in the same manner as returns. Customer will be responsible for the
shipping. including rejected shipments.
We reply to all
emails received with 24 hours, if for some reason you do not receive a reply to
an email, please assume we have not received it and re-send.